The Art of Possible: Manufacturing priorities that will define 2021

The COVID-19 pandemic introduced unprecedented change and disruption in 2020 for the manufacturing industry. In this video, Microsoft's Çağlayan Arkan and special guest Enno de Boer from McKinsey & Co. look back on this unprecedented year and offer predictions for 2021. Understand the four durable shifts that need to be top-of-mind for the industry, learn what other leaders are doing to drive success and business resiliency, and gain new strategies to accelerate transformation and innovation in 2021.

Omnichannel Microsoft Dynamics 365 Customer Service

Omnichannel for Customer Service provides a modern, customizable, high-productivity app that lets agents help customers across different channels via a unified interface. It lets organizations choose the channel that suits their business needs. In this video, get clarity around the current functionality available in one of our newest offerings, Omnichannel for Customer Service.

The AI-enabled future

This article from Forbes explores Cognilytica's four-part AI enabled vision of the future. In that vision, there are four main areas in which AI will impact our future lives: the way we work, the way we live, the way we experience the world and our interactions with each other, and the relationship we have with data.

Transform your business with Azure migration

Learn why companies like Albertsons, H&R Block, and Carlsberg Group chose to migrate to Azure and how the move has helped them transform their businesses. Microsoft provides tools for successful migration that work flexibly within the company's chosen migration process. Microsoft data platforms provide scalability, high availability, and security to accelerate your journey.

7 steps to successful online events

In this e-book, we'll look at some of the differences between online meetings and live events, and how to be successful with both. We will also describe seven steps to setting up and running an effective online event, with a handy checklist at the end.

Crash course in fundraising and engagement

Today as never before nonprofits need to build and maintain lasting relationships with donors and funders to drive efficient operations and maximize the amount of money going into programs and services. This e-book provides key tips and tricks for how you can use fundraising and engagement to increase your mission impact during challenging times.